Return & Refund Policy

Thanks for shopping at Big Wheelies.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies normally within 7 days after we have received and sorted your return.

10% restocking fee will be deducted from the refund if item was wrongly ordered, change of mind or alike. This will not apply if the item was wrongly supplied by us Big Wheelies or has a fault.

Non-returnable items

We are sorry but due to the nature of these items we are unable to except returns on some Electrical items such as cdi unit, carburettor internal parts and tyres as we are unable to test these products.

Shipping

You the customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the outbound shipping will be deducted from your refund unless wrong item or damaged item was supplied by Big Wheelies and a 10% restocking fee will be deducted

Contact Us If you have any questions on how to return your item to us via the contact us page.

Shipping Prices

£4.35     £0-£30


£7.00     £31-£100


£101+    free shipping


Delivery 2-4 days from time of order to uk mainland

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If you can't find what you looking for, please contact us 01550 777671, because we still working with product updates. Thank you.
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